AMS achieves ISO 9001:2015 certification for its quality management system

AMS has just completed its audit and been awarded ISO 9001:2015 certification for its quality management system. The certification confirms that AMS processes, from purchasing, warehousing and converting to delivery, meet the international standards that manufacturers require of their suppliers.

For customers in the electronics, automotive and medical device industries, choosing a distributor with a certified quality management system is an almost mandatory condition for inclusion on the approved supplier list. It also reflects AMS's long-term commitment to consistent service.

Scope of certification

The certification covers the following activities: distribution of industrial materials, temperature-controlled warehousing, roll slitting and die-cutting of tapes and foams, and application engineering support services. All processes are documented and subject to periodic internal audits.

Operational changes

• Lot-number traceability from goods receipt through delivery to the customer.
• Storage conditions monitored with continuous temperature and humidity data loggers.
• A complaint handling process with clearly defined response times.
• Periodic evaluation of suppliers and manufacturers.
• Training for warehouse and converting staff according to standard work instructions.

What it means for customers

Customers can be confident that every shipment is controlled consistently. If a quality issue arises, AMS can quickly trace lot information, storage conditions and converting history, then work with the manufacturer to analyze the root cause and define corrective actions.

The certification also shortens supplier audits at FDI factories, since many inspection items have already been verified by an independent certification body.

Continuous improvement

ISO 9001:2015 is not a destination but a framework for improvement. AMS aims to further raise its on-time delivery rate, reduce documentation errors and expand its converting capacity in the near future.

Alongside maintaining the certification, AMS is developing a set of service quality metrics to be shared regularly with key customers, including on-time delivery rate, order fill rate, number of complaints and complaint closure time. These figures help both sides see where improvement is needed instead of only communicating when something goes wrong. The internal audit team is also being expanded, with staff from different departments taking part on a rotating basis so that everyone clearly understands the system's requirements.

If you need a copy of the certificate or documents for a supplier audit, please contact AMS Vietnam.